Privacy Statement

Ardoa Organics S.L. – Privacy Statement

We at Ardoa Organics S.L. (referred to as “the company” in this policy) take data protection seriously and have produced the following statement to detail our processes.

–          Reasons for Collecting and Use of Data

–          Newsletter

–          Shipping

–          External links

–          Disclosure of Data

–          Data Retention & Storage

–          Cookies

–          Analytics

–          Requests to Change/Right to Delete/Time to Respond

–          Updates

 Reasons for Collecting and Use of Data

When an order is placed via www.ardoamarket.eu we collect data to allow us to facilitate the order. This data takes the form of personal information, such as; full name, date of birth, address, email address, telephone number. Your financial information will be used by or third-party payment provider, to process your payment to enable the completion of your order. We use the information we collect to process orders, statistical purposes and to improve the website to provide a better service for the users.

If you register a user account on www.ardoamarket.eu the above information will be stored in your profile. Account related data can be used for; to confirm your age and identity to prevent fraud, manage your account and orders and carry out market research and analyses. Your data will also be used by our customer service team when dealing with any queries to enable them to assist you. For example, viewing your order history.

Our site is not intended for use by any person under the age of 18 years, therefore we do not collect data relating to any person under the age of 18 years. By using www.ardoamarket.eu you are confirming that you are over the age of 18 years.

Newsletter

From time to time we will be issuing newsletters via email, this is an optional service and you will be given the opportunity to opt in for this when making a purchase or by entering your email address into the relevant field on the website.

We use a third-party mailing service to distribute our newsletter, they only have access to your email address and are only allowed to use this email address to deliver our newsletter, whilst we retain your permission to contact you.

Shipping

Our shipping service is provided by Correos and GLS, the email address and telephone number on a user’s profile or provided by a guest order, will be passed to them to allow them to provide tracking details for packages. This service can be opted out of.

External Links

This website may include links to third-party external websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Disclosure of Data

We will not share data with any third party for marketing purposes. In order to comply with our legal duties there are some situations in which we may have to disclose data. These parties include but may not be limited to:

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Spain who provide consultancy, banking, legal, insurance and accounting services.

Agencia Tributaria, regulators and other authorities acting as processors or joint controllers based in Spain who require reporting of processing activities in certain circumstances.

Law enforcement agencies who make requests in line with the laws of Spain or a jurisdiction in which the company has an interest.

Data Retention & Storage

Ardoa Organics S.L. will only retain your data for a maximum period of three years from the date on which it is collected. To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate processes to safeguard and secure the information we collect.

Cookies

We use cookies to ensure you get the most from your visit on our website. ‘Cookies’ are files placed on your computer and stored on your hard drive to allow the website to recognise you when you visit. They collect statistical data about visitor behaviour and browsing actions. This helps us to improve our website and deliver a better, more personalised service.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

You can set your browser to only accept functional cookies.

Analytics

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Requests to Change/Right to Delete/Time to Respond

If you wish to notify us of changes to your details or want to submit a request for any data we hold for you to be deleted then please contact us at admin@ardoamarket.eu. These requests will be processed within 30 days of the request being received. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Updates

This policy will be reviewed from time to time in line with changes within the company or to the relevant laws governing data protection. Please review the policy regularly as changes will take effect immediately once the policy has been updated. This policy was last updated in February 2021.